FAQs
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onboarding
The transfer of your studio’s community onto movimundi is easy. Each student will create an account on movimundi set up a login and password to be able to access your studio’s classes on movimundi. From this student account, they will be able to purchase classes from your studio.
If you would like to transfer class credit from your studio that you would like to carry over, movimundi will support you with the transfer of existing student credits. For that, we will need a csv (Excel) report including student data and credits to be transferred into their new accounts on movimundi.
movimundi platform is integrated with Stripe. If you are already using Stripe as the payment processing platform for your studio, you can continue to use the same account.
Otherwise you will apply for a Merchant Account directly on the Stripe webpage.
The setup procedure is simple. You will be assigned an movimundi onboarding officer, who will answer all your questions and guide you through the process. The whole process usually takes less than 2 weeks.
First, you will need to setup your Merchant Account. With movimundi you will use Stripe to process the payments to your studio. If your studio has already Stripe Merchant Account, we will connect movimundi to it. Otherwise you will apply for a Merchant Account with a Payment Processing Platform Stripe apply online for an account directly on the Stripe webpage.
The processing of your application usually goes very fast, but in some cases it can take up to 2 weeks. After you receive a Stripe Merchant ID, the studio setup on movimundi begins.
You will fill out the New Studio Form and send it to movimundi. The form will ask you about studio contact data as well as details like pass types and prices at your studio. You will also decide the class categories, class types and levels you offer and any other details to customize your studio profile on movimundi. The movimundi onboarding officer will be there to help you in case of questions. After we receive the New Studio Form, the movimundi onboarding officer will set up the studio with you. This will take no more than 5 working days.
The studio will decide the limit per class type. You can choose to have a maximum number of students in meditation classes that differs from the maximum for active yoga classes. The definition of class types and limits is part of initial studio setup.
Yes, the technology and internal regulations follow the GDRP and CCPA requirements. For details please check movimundi Privacy Policy (/privacy-policy)
payments
movimundi platform is integrated with Stripe. If you are already using Stripe as the payment processing platform for your studio, you can continue to use the same account.
Otherwise you will apply for a Merchant Account directly on the Stripe webpage.
All payments for purchases done in your studio on movimundi are processed directly on your studio’s merchant account.
On movimundi we use Stripe as the payment processor. If your studio is already using Stripe, you do not need to change anything. If you weren’t using Stripe so far, you will create a Stripe account for your studio.
In either case we will connect your studio on movimundi to your Stripe account and all the payments will be transferred directly to your Stripe. You will see the transactions when you log in into your merchant account. You can set up on Stripe how frequently you want the money to be transferred to your bank account.
The students will purchase passes using the movimundi mobile app on smartphones or movimundi browser app on laptops. You will decide the pass types and prices during the initial setup of your studio on movimundi. The app is connected to your studio’s Stripe Merchant Account and all transactions are processed directly there. You will see the transactions when you log in into your Merchant account on Stripe.
students
The students can cancel their bookings up to 1 hour before the class start time.
movimundi provides the students with a dedicated My Classes tab in the app. The student will be able to see the list of the classes they have signed up for.
They can click on particular class to see the details and to join the class, when the time comes.
The students will attend the classes they have signed up for directly from the app. They will log in into the app and go to the class details. 15 min before the class start time in the Class Details page they will see a JOIN button. They will click on the button to start live streaming.
There is no need for any additional information, the app is all they need.
movimundi reminds the students about an upcoming class by sending a reminder 30 min prior to the start of their class. In order to receive notification, students will need to allow notifications from movimundi when they install the app. This setting can be changed any time in the Security Settings of the mobile phone.
The reminders are personalized messages. In order to continue to receive reminders, students should not log out from their movimundi account when closing the app.
studio management
The students can cancel their bookings up to 1 hour before the class start time.
The students will attend the classes they have signed up for directly from the app. They will log in into the app and go to the class details. 15 min before the class start time in the Class Details page they will see a JOIN button. They will click on the button to start live streaming.
There is no need for any additional information, the app is all they need.
The studio will decide the limit per class type. You can choose to have a maximum number of students in meditation classes that differs from the maximum for active yoga classes. The definition of class types and limits is part of initial studio setup.
If you want to stream an in-studio class, you will still mark it as an ONLINE class to activate live streaming for this class. The in-studio participants will join in-person in the studio, and the remote students will be using the movimundi app to join the class.
You will decide for your studio how you want to teach such ‘hybrid’ classes with both in-studio and online students. You can choose to focus on in-studio students only and let the online participants simply follow the instructions. Or you can arrange a bigger screen for your studio so that you can give individual instructions to both in-studio and remote students. Just make sure that you have a good microphone, so that your voice is clear and loud when you move through the studio while teaching.
For any class scheduled for your studio you will be able to change the teacher assignment any time before the class starts.
The new teacher will now see the class on her Teacher Panel, and the class will be removed from the ‘old’ teacher’s Teacher Panel.
teachers
movimundi provides the teachers with a dedicated Teacher Panel tab in the app. There they are able to view all of the classes they have taught already as well as the present and future classes they are assigned to teach along with the number of students for each class.
When they click on a class and go to the Class Details screen, they will see the list of students for each of their classes. Clicking on a particular student they will see the students’ entries about her/his yoga experience, goals in yoga and potential health issues or injuries.
If you want to stream an in-studio class, you will still mark it as an ONLINE class to activate live streaming for this class. The in-studio participants will join in-person in the studio, and the remote students will be using the movimundi app to join the class.
You will decide for your studio how you want to teach such ‘hybrid’ classes with both in-studio and online students. You can choose to focus on in-studio students only and let the online participants simply follow the instructions. Or you can arrange a bigger screen for your studio so that you can give individual instructions to both in-studio and remote students. Just make sure that you have a good microphone, so that your voice is clear and loud when you move through the studio while teaching.
For any class scheduled for your studio you will be able to change the teacher assignment any time before the class starts.
The new teacher will now see the class on her Teacher Panel, and the class will be removed from the ‘old’ teacher’s Teacher Panel.